Neville Neal Arts & Crafts Cotswold School English Ash Rocking Chair with Rush Seat

We are happy to arrange delivery for you which can be added at checkout, or you can collect items in person.

Delivery typically takes about 2 weeks, but may take up to 4 weeks (and occasionally longer if you live somewhere very far flung), and is a 'one man' service so assistance may be required at your end.

It will be by a specialist courier that will handle you item with great care and contact you in advance of arrival to agree a suitable day and time. They will also be as helpful as they can with times and dates, but will have multiple deliveries and collections to schedule into a practical route and timetable, so please bear that in mind. Please contact us for faster delivery options or a two man service.

You are also welcome to collect or make your own arrangements for collection via a carrier such as Mailboxes, Alban Shipping or Silversprint, if you prefer, but we would not then provide a packing service for the items.

We can also arrange international deliveries. Please contact us for a quote.  Please note that for international orders, you will be responsible for any import taxes, duties or charges and these are not included in our pricing.

All orders are subject to the conditions set out below.

Our contract

When you place an order with this website, we will send you an e-mail containing the details of your order. Your order represents an offer to us to purchase a product, which is accepted by us when we send e-mail confirmation to you that we have dispatched that product to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

Returns

We aim to be as accurate and honest as possible with our descriptions so that you know exactly what you are buying and ensure there are no nasty surprises. There is of course a subjective element to describing the condition of items, so if something is not as clear as it should, be please ask for clarification. It's not normally possible or desirable to restore items to perfect as new condition, so unless otherwise stated you should expect items to have some character - small amounts of age related wear and tear, such as light scratches, tiny chips/dings, minor marks and slight colour variations. These won't detract from the overall appearance and are generally only noticeable on close inspection.

If you are not completely satisfied with your item, you have the right to cancel the contract for a purchase within a period of 30 working days, beginning with the day after the day on which the item is delivered. To return an item, please contact us to let us know you wish to return it, then arrange its return so that we receive it within 30 working days after the day of the date that the item was delivered to you. You can usually use the same courier that delivered the items to you. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, we have made a significant error describing the item or the item was damaged during the outbound delivery. If we do not receive the item back from you, we may arrange for collection of the item at your cost. We regret that we cannot accept returns of any items that are not in the condition we sent them, unless the damage was caused during outbound delivery. As soon as we receive the returned item, we will refund the relevant amount. If we delivered the item to you in error, we have made an error describing the item or was damaged during the outbound postage, we will also pay the cost of return delivery. If you do return an item, please contact us first and let us know why, so that we can continually improve our service. These terms do not effect your statutory rights.

 

Pricing and availability

We list availability information for products sold by us on the website, which cannot be guaranteed for accuracy. 

 

Customs

When ordering goods from this website for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.

 

Losses

We will not be responsible for any personal or business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss, unless caused by a breach of duty, our gross negligence or wilful misconduct. We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

 

Your Account

You can access and update much of the information you provided us with in the Your Account area of this website. If you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that your password is kept confidential and secure and inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. We reserve the right to refuse access to this website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

 

Access

We will do our best to ensure that availability of this website, however, this cannot be guaranteed. Access may also be occasionally suspended or restricted to allow for repairs or maintenance We grant you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it. The website or any portion of it may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our written consent. You must not use this website in any way that causes, or is likely to cause, it or access to it to be interrupted, damaged or impaired in any way. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to this website as long as it does not portray us in a false, misleading, derogatory, or otherwise offensive matter. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

 

Defamation claims

If you believe that any content on, or advertised for sale on, the website contains a defamatory statement, please notify us immediately and will make all reasonable endeavours to remove the defamatory content complained about within a reasonable time.

 

Our details

Please refer to the Contact Page

You are very welcome to visit our workshop which is just 5 minutes drive from Junction 40 of the M6, and is open by appointment.

We won't try and hard sell you anything, and its fine to just browse, so if you don't find anything to buy, that's fine. If you do find something you love enough to buy, that's a bonus. You can park free immediately outside.  

Use the form below to book a visit or contact us by phone, message or email if you prefer.

You can get directions at https://arts-and-crafts-furniture.co.uk/pages/directions